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Increase end-to-end service availability and performance by automating management of networks, applications, servers, and storage systems from the perspective of service objectives and the user experience.
EMC End-to-End Service Management solutions enable you to increase end-to-end service availability and performance. With EMC End-to-End Service Management solutions, you support the service provider evolution away from managing individual network and infrastructure components toward management based on end-to-end service objectives. Frameworks, such as such as eTOM and NGOSS, assist with this transition.
Key Benefits
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Service configuration and activation — Discover and map the configuration, topology, and relationships across networks, applications, servers, and storage systems.
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Service problem management — Correlate alarms and events across the infrastructure and automate the analysis of root-cause problems.
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Customer interface management — Associate problems with customer and service impact, and automate incident and problem ticket creation and status.
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Cross-domain management — Manage services using integrated products that span applications, servers, storage systems, and multi-domain networks.
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Automation — Improve availability, performance, and productivity by automating discovery, modeling, root-cause and impact analysis, and event correlation.
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